Shipping & Returns

Returns Policy

All returns will be accepted with original product packages and receipts 15 days after purchase in-store, or 15 days from the delivery date for online orders. Any and all product quality claims must be made within 48 hours of receipt of merchandise, otherwise, any return shipping is under the expense of the buyer. An Order Number must be referenced on all returns. No returns on clearance and final sale items. Silver products return will be charged a $5 cutting fee on each product if cut. Silver and other precious metal casting grain are not refundable. If no quality issue, torches are not refundable due to customer safety reasons. All gold and gold-filled products are not returnable. All natural gemstones including treated natural stones are not returnable.

Return Steps:

1. Print a invoice from your account

2. Write down the return product SKU and reason of return on the back of the invoice.

3. Insert the noted invoice into the shipping package.

4. Ship it to :

Attn: Return Dept. 
Yu Yo The Artists' Place Inc.
1498/1496 Lower Water St. 
Suite 1117, NS, Canada B3J 3R5

5. We'll process the return after we received your return. You will get email notice for your refund. 


In Canada by Letter Mail: if your order is small enough (less than 500g and smaller than 38x27x2cm), you also can choose letter mail, please choose the cheapest shipping method and leave your request on the comment area. Cost from $2-6, overcharge will be refunded. Please Note: Letter mail doesn't have any insurance and tracking, so risk on your own. If your package is not fit in a letter mail, we'll contact you and your order status will be changed to pending.

In Canada Parcel:

-Expedited and Regular Parcel

Local: 2 days
Regional: up to 5 days 
National: up to 9 days


Local: next day 
Regional: next day
National: 2 days


Local: next day 
Regional/National: next day


We can ship to virtually any address in the world.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.