Shipping & Returns
All returns will be accepted with original product packages and receipts in 15 days after purchase. Any and all product quality claims must be made within 48 hours of receipt of merchandise, otherwise any return shipping is under the expense of buyer. An Order Number must be referenced on all returns. No returns on clearance items. Silver products return will be charged $5 cutting fee on each product if cut. If no quality issue, torches are not refundable.
1. Print a invoice from your account
2. Write down the return product SKU and reason of return on the back of the invoice.
3. Insert the noted invoice into the shipping package.
4. Ship it to :
Attn: Return Dept.
Yu Yo The Artists' Place Inc.
1498/1496 Lower Water St.
Suite 1117, NS, Canada B3J 3R5
5. We'll process the return after we received your return. You will get email notice for your refund.
In Canada by Letter Mail: if your order is small enough (less than 500g and smaller than 38x27x2cm), you also can choose letter mail, please choose the cheapest shipping method and leave your request on the comment area. Cost from $2-6, overcharge will be refunded. Please Note: Letter mail doesn't have any insurance and tracking, so risk on your own. If your package is not fit in a letter mail, we'll send it as Canada Post Expedited.
In Canada Parcel:
-Expedited and Regular Parcel
Local: 2 days
Regional: up to 5 days
National: up to 9 days
Local: next day
Regional: next day1
National: 2 days1
Local: next day
Regional/National: next day
We can ship to virtually any address in the world.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.