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Shipping & Returns

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Returns Policy

All returns will be accepted with original packages and receipts in 15 days after purchase. Any and all product quality claims must be made within 48 hours of receipt of merchandise, otherwise any return shipping is under the expense of buyer. An Order Number must be referenced on all returns. No returns on clearance items. Silver products return will be charged $5 cutting fee on each product if cut. If no quality issue, torches are not refundable.

Shipping

In Canada by Letter Mail: if your order is small enough (less than 500g and smaller than 38x27x2cm), you also can choose letter mail, please choose the cheapest shipping method and leave your request on the comment area. Cost from $2-6, overcharge will be refunded. Please Note: Letter mail doesn't have any insurance and tracking, so risk on your own. If your package is not fit in a letter mail, we'll send it as Canada Post Expedited.

 

In Canada Parcel:

-Expedited and Regular Parcel

Local: 2 days
Regional: up to 5 days 
National: up to 9 days1

-Xpress

Local: next day 
Regional: next day1
National: 2 days1

-Priority

Local: next day 
Regional/National: next day

International

We can ship to virtually any address in the world.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.


 

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